Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

Returns are subject to eligibility, your item must be in the same condition it was received, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, you can contact us at damaishopify0525@163.com. Please note that returns need to be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label and instructions on how and where to send your package. We do not accept items returned directly without applying for a return.

If you have any return issues, you can contact us at anytime at damaishopify0525@163.com.

 

Damage and problems
Please inspect your order upon receipt and if it is defective, damaged or shipped in error, please contact us immediately so we can assess and correct the problem.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns on hazardous materials, flammable liquid or gas products. If you have questions or concerns about a specific item, please contact us.

We're sorry, but we do not accept returns on promotional products or gift cards.

Exchange
The fastest way to ensure you get the item you want is to return the item and purchase a new item if the return is accepted.

EU 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel your order or return the goods without giving reasons within 14 days. As stated above, your item must be in the same condition it was received, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refund
Once we have received and inspected your returned item, we will notify you whether a refund has been approved. If approved, the refund will be credited to your original payment method within 10 business days. Keep in mind that it will also take some time for your bank or credit card company to process and post the refund.
If you have not received your refund 15 business days after we approved your return, please contact us at damaishopify0525@163.com.